Refund Policy

1. Overview

At Erkencitech Private Limited , we are committed to ensuring satisfaction with every service we deliver. However, due to the nature of digital services and software, we follow a strict refund policy as outlined below.

2. Eligibility for Refund

Refunds may be provided only under the following conditions:

• Duplicate payment made by the customer
• Service not delivered as per the agreement or technical error on our part
• Request made within 7 days of payment, supported by valid justification

3. Non-refundable Situations

We do not offer refunds in the following situations:

• Change of mind after service delivery has started
• Partial use of delivered service
• Customer fails to provide required information or feedback for completion
• Delays caused by third-party services or platforms

4. Refund Processing

Approved refunds will be processed to the original payment method within 7–10 business days. The timeline may vary depending on your bank or payment provider.

5. How to Request a Refund

To request a refund, please contact us at info@erkencitech.org with the following details:

• Invoice or transaction ID
• Reason for refund
• Contact details

6. Changes to This Refund Policy

We may update this Refund Policy at any time. Please review it periodically for any changes. Continued use of our services implies acceptance of any revised terms.